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Do I need a Sony CD Changer to run TitleTrack Jukebox?
Yes. The primary functionality of TitleTrack Jukebox surrounds the use of a Sony CD Changer to house your music CD collection. Without a Sony changer, you will not be able to run TitleTrack Jukebox. |
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Where can I purchase a Sony CD Changer and how much will it cost?
Sony CD Changers can be purchased through almost any home electronics store or outlet. 300-disc capacity models start at around $150 (see, CDP-CX355), and 400-disc capacity models start at just over $200 (see, CDP-CX455) |
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What will I need to connect my Mac to my Sony CD Changers? A special hardware controller and cables are required; everything you need to connect your USB-based Mac to your Sony CD changers is included when you order the TitleTrack Jukebox "Complete Package", with the exception of a USB to RS232 adapter. |
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The complete hardware and software TitleTrack Jukebox package costs $209.00. |
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As a registered user of Mac OS 9 "Classic" version, how do I upgrade to the Mac OS X version?
If you purchased TitleTrack Jukebox (version 2.3 or earlier) for Mac OS 9 or earlier (the "Classic" version), you may upgrade to the latest version for Mac OS X for $109. Just go to our secure web order page, and select the "Upgrade" option. |
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Why isn't the TitleTrack Jukebox Order Page coming up as a secure page? The ordering page might not come up as a secure page on some older versions of various internet browsers. Short of upgrading to the latest version of your browser, you can fill out the order page, but enter the last four digits of your credit card number and expiration date as "xxxx" and "xx/xx" and then send that information separately by e-mail. That way, your credit card will be protected if anyone intercepts your web page order. |
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Can I order by a means other than through the Secure Order Page on the Web? Yes. You can send your order information by regular mail to: TitleTrack, Inc., 5733 Magnolia Tree Court, Suite C-22, Frederick MD 21703. Be sure to include all the information that is requested on the Secure Order Page (the items and quantity that you want, your name, address, phone number, e-mail address, and shipping address); if you are paying by credit card, be sure to indicate the type of card, the card number and expiration date. If paying by check or money order, be sure also to include the proper shipping cost, and if you are a Maryland resident, include 5% sales tax. |
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In the continental United States, you may select the option to have your package sent to you via United Parcel Service (UPS) Ground, 3-Day Select, 2-Day Air, Next Day Air PM Delivery, or Next Day Air AM Delivery. Saturday/weekend delivery is not available. All shipments are sent from Frederick, Maryland. Be aware that if you are located in the Eastern United States, it may not make sense to use some of the rush delivery options (for example, most packages sent to a location in the Maryland Area will arrive within a day, even if ground transportation is used). Consult the UPS "Time In Transit" Guide for the shipping method that makes the most sense for you. If you prefer that we use a shipment method other than UPS, and/or you wish to charge your own account, put a note in the comments field of the Order Page to let us know. |
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What about international shipments? Unless otherwise requested, we also use United Parcel Service (UPS) for international shipments. International shipping rates will vary, but typically range from $40 to $80 for locations outside of North America. After placing your order, you will receive by e-mail the exact price for international shipping and handling to your location (if you would like to know these rates in advance, you can e-mail us at support@titletrack.com). Additional duties and taxes may be charged by your country, and additional time in transit may result from normal custom passage and clearance. Please consult your country's customs department for its policies in this regard. |
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How soon will my order be shipped? All orders are shipped within one business day of receipt. We are often able to ship on the same day of receipt for orders received before noon pacific standard time. |
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When your hardware package arrives, there will be an invoice taped to the outside of the package. On that invoice, you will find instructions on how to download the program application, and your serial number, which you will need to enter the first time you run the program. |
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What was TitleTrack CD Player, and what has become of this program? TitleTrack CD Player, introduced in 1997, was for playing music CDs in a Mac's CD-ROM drive and for cataloging large collections of CDs. It was one of the first Mac programs to incorporate the CDDB online database, but is no longer being developed. The last release version, 2.2, runs only under OS 9 and earlier. Although you can view and edit your CD collection when running TitleTrack CD Player in Classic under OS X, the program cannot access your CD-ROM drive in Classic under OS X for purposes of playing or inventorying your CDs. |
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What is the latest version of TitleTrack Jukebox?
The current release version of TitleTrack Jukebox is version 3.1 for Mac OS X. |
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What system versions does TitleTrack Jukebox run on?
TitleTrack Jukebox is compatible with Macintosh OS X, versions 10.1 or later, including Jaguar and Panther. |
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As a registered user, how do I obtain the latest version of TitleTrack Jukebox?
If you are a registered user of TitleTrack Jukebox (version 2.3 or earlier) for Mac OS 9 or earlier (the "Classic" version), you may upgrade to the latest version for Mac OS X for $109. Just go to our secure web order page, and select the "Upgrade" option. All registered users will receive by e-mail instructions on how to download periodic updates to TitleTrack Jukebox as they become available. If you have not received such a notice, or would like to update our record with your latest e-mail address, please contact us at support@titletrack.com. |
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Is there a version of TitleTrack Jukebox I can run under Mac OS 9 or earlier?
If you are running Mac OS 8.6 through OS 9, you can run TitleTrack Jukebox version 2.3, although please note that this version is no longer being supported. For information on obtaining this version, please contact support@titletrack.com. |
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Is there a user manual or other documentation for help in setting up and using TitleTrack Jukebox?
With your shipment, you will receive printed "Quick Start" instructions, which will cover everything you need to know to set up the hardware and software for the first time, and to start using the basic features of TitleTrack Jukebox. Complete instructions on how to use TitleTrack Jukebox, including many of its more advanced features, are covered in "help files" included within the program itself, and accessible by selecting "TitleTrack Jukebox Help" from under the "Help" menu. |
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How can I get the audio from multiple changers into a single input on my receiver? There are several options available for handling the audio from multiple CD changers First, an analog mixer can be used to mix the audio signals from multiple changers, and route them into a single input on a stereo receiver. Inexpensive mixers can be purchased at outlets such as Radio Shack. Second, if your changers are all equipped with digital outputs, a digital switch can be used (some very high-end stereo receivers actually include built-in digital switchers). The advantage of a digital switcher is that there will be no loss in gain or distortion as exists with an analog mixer. It also allows you to use your own Digital-to-Analog (DAC) converter, if you wish. The disadvantage is that you will not be able to mix sources (as with cross-fading between tracks, when this feature becomes available in a future update to TitleTrack Jukebox). Be aware that some digital switches that purport to automatically switch inputs may not be compatible with Sony changers, which put out a low level signal even when not playing. Third, the "audio in" port found on some model Sony changers can be used. This feature enables audio from a second changer to be run into the first changer, and then from the first changer into a single input on a receiver. This will only work with a maximum of two changers, the second changer must be connected to the first changer (do not also connect the second changer to the device in this case), with the first changer's mode set to "1," and the second changer's mode set to "3." This feature works only with the analog audio; it does not work with the digital or optical audio outputs found on some model changers. The disadvantages of using the built-in audio daisy chaining are that: (1) it will only work with two changers in the configuration described above; (2) cross-fading will not be possible when this feature is added to TitleTrack Jukebox in a future update; and (3) for older model changers, the CX270 and CX90ES, pre-cuing of the next needed CD must be turned off because in these two model changers audio is muted in the playing changer if a cue command is sent to a second changer. A WORD OF WARNING: Do not use Y-cables to attempt to mix audio signals from your changers, as this will cause distortion and can result in damage to your changer and/or stereo. |
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How do I connect my computer to my Sony changers and stereo system?
When you purchase the "TitleTrack Jukebox Complete Package," you get most of the cables and other hardware required to connect an available USB port on your computer to your Sony changers and stereo system. You will need to purchase a USB to RS232 adapter. |
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My stereo is not next to my computer. What can I do? The most common solution is to run a serial extension cable. Multiple extension cables can be linked to obtain longer lengths. |
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Can I use Cat-5 cabling between my Mac and my changers? Yes. Cat-5 cables have the advantage of being smaller and more flexible, so this is an ideal solution if you need to run cables through walls or other tight spaces. However, you must dedicate the Cat-5 cable for this purpose; that is, you cannot also use the same cabling for your home networking. To run Cat-5 between your Macintosh and the hardware controller, you will need to purchase Serial to Cat-5 converters, which are available from most electronics outlets such as Jameco Electronics (part numbers 66190 and 66211). Be sure to purchase both a female and a male converter. Cost is usually under $3.00 for each converter. These converters don't come with the pins installed but this is simple. There will be 8 wires in each connector. Place one wire in each of the pin holes 1-8 in the DB-9 connector and leave pin hole 9 empty -- just be sure to use the same colors wires for the same numbered pins on each end. |
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Can I run TitleTrack Jukebox in a country outside the U.S. that does not use 120Volts AC/60HZ power? The hardware controller for TitleTrack Jukebox includes a power adapter rated for 120Volts AC/60Hz power. If you are located in a country outside the United States that does not use 120Volts AC/60Hz power, you have two options: (1) you can purchase a voltage adapter (available at most travel stores or from web sites such as the Voltage Valet) to plug the Power Adapter supplied by TitleTrack, Inc. to a wall socket; or (2) you can purchase an AC Power Adapter (available at most electronics stores), rated for your country's voltage with a 9vDC 600mA output with a 5.5 mm O.D. / 2.5mm I.D. connector (inner terminal positive; outer terminal ground), to replace the Power Adapter supplied by TitleTrack, Inc. Of course, your Sony changer will also need to be rated for your country's power; otherwise, you will also need a voltage adapter for your changer (this should only come up if you purchased your changer in another country). |
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How can I set up TitleTrack Jukebox on one Mac so it can be controlled remotely by another Mac?
Some users may wish to set up TitleTrack Jukebox on a central computer close to their stereo system, yet still be able to control the program from one or more Macs in different locations. There are several options for achieving such as set-up: First, AppleScript can be used to send simple commands over a network from a remote Mac to the central Mac running TitleTrack Jukebox. Since TitleTrack Jukebox supports a full range of AppleEvents, almost any function of the program (e.g. run, play, pause, stop, quit, etc.) can be controlled from a remote location using AppleScript. Second, you can use a product called Timbuktu from Netopia Software that will enable you to control from a remote Macintosh TitleTrack Jukebox running on your central Macintosh. This can be done either locally or even over the internet. |
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Is there a way to set up my Mac as part of my rack mounted audio system? Yes. There are an excellent series of products for rack mounting your Mac available from Marathon Computer. Although this is certainly not necessary, this is a great way to fully integrate your Mac into your stereo system if you can afford the luxury of dedicating a Mac for this purpose. You will really "wow" your friends with this one! |
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Can I use the Keyspan Digital Media Remote (DMR) with TitleTrack Jukebox? Yes. The Digital Media Remote (DMR) from Keyspan is a great way for controlling TitleTrack Jukebox by remote control. You will find an option in the preferences window, on the first tab, to have TitleTrack Jukebox automatically create the recommended settings for the DMR for you. For further information on the use and set up of the Keyspan DMR, see the "Keyspan DMR" section in the appendix to the help files. |
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Is it possible to use spoken commands to control TitleTrack Jukebox?
Yes, it is possible to use spoken commands to control TitleTrack Jukebox using OS X's speakable commands feature. If you are not familiar with this feature, here are the basic steps: To get started, open "Speech" inside your System Preferences, and then in the window that appears next, click on the "Speech Recognition" tab. Make sure Apple Speakable Items is on. Then, make TitleTrack Jukebox active, the press the listening key (by default the "esc" key on your keyboard), and say "Make this application speakable." From here, there are two ways TitleTrack Jukebox can be controlled by spoken commands. First, you can use whatever keyboard shortcuts are already available within TitleTrack. Simply make TitleTrack Jukebox active and say "Define a keyboard command." Press the keys for the keyboard shortcut, save, and then the words you want to use for the command in the text box, and save again. Alternatively, you can associate a spoken command with a custom AppleScript command. To do this, add an AppleScript to the "TitleTrack Jukebox" folder inside your Speakable Items folder. The filename of the script is the command name you use. Wait about 20 seconds, and then you should be able to speak the command. See below for further information on creating AppleScripts to control TitleTrack Jukebox.You would then save this as a compiled script, giving it a name such as "Stop", and place it in your Speakable Items folder. Now, when you give the Spoken Command "Stop" (or whatever other name you have given the compiled script file), TitleTrack will stop playing the current playlist. You can set up similar scripts for pause, skip, and any other command that TitleTrack supports in AppleScript (including the sending of an IR command, such as volume up or down, to your stereo receiver). |
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Is it possible to change the default picture that appears for CDs to which a CD cover has not been added? Yes. Simply open the preferences, click on the "Inventory" tab, and click the "Select Custom Picture" button. When prompted, select the file containing the picture you wish TitleTrack to use whenever a custom CD cover does not exist. |
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What should I do if TitleTrack Jukebox reports that it cannot find the Slink-e or SAVR?
First and foremost, cycle the power on your device and all your changers. To do this, unplug each component from the wall socket, wait a few seconds, and then plug the component back in (simply clicking the power button on the front of the changers is not enough). This will clear out any memory problems in the device or changers, which is the most common reason why TitleTrack cannot find your device. Second, check all the cabling between your computer and your device. Your USB adapter should be connected to the serial cable, which should be plugged into the 9-pin RS-232 port on the device (do not use the 25-pin parallel port). Be sure you have properly selected the port created by your USB adapter. Third, if you are going through a USB hub or a USB extension cable, try removing the hub and/or cable, and connecting your device directly to a USB port on your computer. There have been reports of problems with certain hubs, and sometimes USB extension cables can degrade the quality of the signal. Fourth, try disconnecting your changers from the device and see if TitleTrack can at least find the device, since sometimes the problems may emanate from the changers. If you get a message that the device was found but not any changers, quit, cycle the power on your changers again, connect the changers to the device, and try again. If the problem persists, then it most likely is something wrong with your changers. You should contact an authorized Sony service center and report that your Control-A1 is not working. Fifth, if you purchased your own USB adapter, check with the manufacturer to make sure you have the latest version of the USB adapter driver software; even if you have the latest version of the driver, you may want to try re-installing it. If the adapter you are using was included with your TitleTrack Jukebox package, then you will receive a notice of any software updates; contact support if you wish to try re-installing the software. If the problem persists, then you may have a damaged device. Contact us at support@titletrack.com for instructions for repair or replacement. |
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What should I do if TitleTrack Jukebox reports that my changers cannot be found?
First and foremost, cycle the power on your device and all your changers. To do this, unplug each component from the wall socket, wait a few seconds, and then plug the component back in (simply clicking the power button on the front of the changers is not enough). This will clear out any memory problems in the device or changers. Second, check that the changers are properly connected to the device from the Control-A1 port on the back of the changer to a Control-A1 port on the device. Be sure you are using the mono plug cable supplied with your package (similar looking stereo plug cables will not work). If the problem persists, then the problem might be with either your changer or the device itself. Contact us at: support@titletrack.com, for instructions for repair or replacement, and/or contact your authorized Sony service center to check out the Control-A1 feature on the changer. |
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I have a 300 or 400-disc changer, but TitleTrack Jukebox thinks that it is a 200-disc changer. What's going on? If you own a 300 disc or more capacity CD Changer, but TitleTrack lists only 200 slots in the Changer List, then the problem is that the changer is set to "Control A1." In order to get TitleTrack Jukebox to recognize the changer as a 300-disc capacity changer, the changer must be set to "Control A1 II." |
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How do I set my Changer to Control A1 II? As noted above, if you have a changer that holds more than 200 discs, the changer must be set to "Control A1 II" before TitleTrack Jukebox will be able to recognize more than 200 slots in that changer. In most cases, your changer will already be set to "Control-A1 II" when it ships from the factory, so you won't need to worry about this setting. Although the exact procedure may vary depending on your model changer (and therefore you should check the user manual that came with your changer), for most model changers the procedure for setting the changer to "Control A1 II" is as follows: push the button labeled "Menu/No" on the front of your changer, then turn the jog dial to the right (clockwise) until the words "Control A1 II?" appear, and then push in the jog dial. (Note that if your changer has a capacity of 200 discs or less, this feature is not available, and you needn't worry at all about this setting). |
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Why can't I hear any music from one of my changers?
If you are running the audio "out" from your second changer into the audio "in" on your first changer, and then running the audio "out" from your first changer into your stereo system, then there is a special set-up you need to follow in order to get the audio daisy chaining feature of the Sony changers to work: You must set the mode switch on the back of the first changer to "1" and the mode switch on the back of the second changer to "3". Connect the Control-A1 cable from the first changer to the Control-A1 port A on the SAVR. Connect the Control-A1 cable from the second changer to the Control-A1 port on the first changer; Do NOT also connect the second changer to the SAVR; its only Control-A1 connection is to the first changer. Within the TitleTrack program, these two changers will show up as #1 and #9. If they don't, then you need to check your set-up again. This is the only configuration in which the audio daisy-chaining will work. It will not work with any more than two changers, or in any other configuration. Also, be aware that this feature only works for the analog audio; it does not work with the optical or digital audio outputs available on some model changers. For other options for handling audio in multiple changer configurations, see above. |
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Why does TitleTrack Jukebox keep reporting that a slot is empty when I know a disc is there? The most likely reason is that the changer is in one of its special play modes (such as "program," "shuffle," "repeat," "group" or "hit list") or the "Delete Bank" has been set for certain tracks on the CD. If any of these words appear in the text display on your changer, or if the words "All Discs" do not appear on the display, then the changer is in one of these special modes. Please refer to the manual that came with your changer on how to turn off these special modes. |
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Why is TitleTrack Jukebox having problems completing an inventory or playing through a playlist? If you have multiple changers, and one or more of the changers has the capability of acting as a "master" changer, be sure that the "mega" control is turned off. For the older model master changers (such as the CX270 or CX90ES), you may need to connect each changer to its own "S-Link" bus on the hardware controller. Also, be sure that the changer is not in a special play mode (such as "program," "shuffle," "repeat," "group" or "hit list") or the "Delete Bank" has not been set for any of the tracks you wish to play. If any of these words appear in the text display on your changer, or if the words "All Discs" do not appear on the display, then the changer is in one of these special modes. Please refer to the manual that came with your changer on how to turn off these special modes. |
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Why aren't track titles being uploaded to the changer's display?
Although some model Sony changers support the display of individual track titles, unfortunately the Sony protocols do not support the uploading of track titles in software. Only disc "memo" uploading is supported. To enter the individual track titles, you must use the manual controls on the changer or your remote control. |
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Why am I having problems inventorying multiple copies of the same CD? TitleTrack Jukebox keeps track of your CDs based on track time information. When you have multiple copies of the same CD, which have identical track times, TitleTrack assumes when it encounters the second copy that you have simply moved the original CD to a new location. It therefore reverts the location of the first copy to "Not Yet Inventoried." TitleTrack Jukebox thus cannot currently handle multiple copies of the same CD, although this will hopefully be addressed in a future update. |
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What can I do if I start getting error messages or have other problems with my CD database? If you start to experience problems with your database (such as where information is missing or database operations are not working), the first thing to try is to delete the "Database.ind" file located in your "[User] > Documents > TitleTrack User Data > Database" folder (be sure you have quit out of TitleTrack when you delete this file!). This file contains all the indexes that your database uses, and will automatically be rebuilt the next time you launch TitleTrack Jukebox. Usually this will take care of any problems that arose out of indexing. If the problem persists, and you can isolate the problem to a small number of CDs (for example, where the CDs are missing track information), try deleting those CDs, and then re-inventorying them. If the problem persists, you can send your files to support@titletrack.com to see if our technical support staff can fix the problem. Include only your "Database.vdb" and "Database.dat" files located in your "[User] > Documents > TitleTrack User Data > Database" folder (the "Database.blb" file contains your pictures, and is usually too big to send, and the "Database.ind" is automatically rebuilt). |
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Why after setting up TitleTrack Jukebox am I hearing a hum in my stereo system?
A humming can arise when there is a "ground-loop" between your computer and your stereo system. This happens when both your computer and your stereo system are connected to the electrical ground of your home wiring. Due to some variations in the electrical potential of this ground, stray line currents flow through the wiring interconnecting these devices (in this case, the RS-232 line) and can create an audible hum at the output of the audio system. Computers have a 3-prong power connector which connects them to earth ground. Most stereo systems do not use a 3-prong plug specifically so that they do not create ground loops. However, there may be a component in your stereo system that is grounded, which in turn is creating this ground loop (most likely a component which is connected directly or indirectly to cable TV, DSS or a rooftop FM antenna which, given the potential for lightening strikes on these antennae, are often earth grounded). You might try unplugging various components in your system to see if this is the case and the hum goes away. There are several things you might try to avoid this ground loop situation. If both your receiver and changer have digital audio ports on them, you might try using them instead of the analog RCA cables. Not only will this improve the sound quality, it will also isolate the electricity of your CD changer from your receiver, and thus remove the hum Also, you might experiment plugging in your components into different electrical outlets (particularly if you are able to determine which component is grounded within your stereo system). |
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Why do songs either cut off too soon or carry over into the next track? Occasionally, you may encounter situations where either the last few seconds of a song are cut off, or the changer continues to play into the next track on the CD before switching to the next song in your playlist. Although this should occur only rarely, it is a problem that is inherent in the changers. Unfortunately, the Sony protocols do not include a command to simply play a song to the end and pause. Consequently, TitleTrack must constantly monitor the changer for the end of the track based on the reported track time. Unfortunately, the track time that is reported is rounded to the nearest second (instead of the nearest frame, which is 1/75 of a second as is more commonly the case with other CD players), and sometimes the track time is wrong, resulting in either cutting off the song too soon or letting the play continue into the next track. |
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Is TitleTrack Jukebox a scriptable application? Yes. TitleTrack Jukebox supports a robust suite of AppleEvents. To view the suite, drag the application icon on top of the Script Editor. |
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How might I use AppleScript to control TitleTrack Jukebox? AppleScript might be used to integrate TitleTrack Jukebox into a complete home automation system. Also, AppleScript might be used in order to control TitleTrack Jukebox over a network of computers. Support is available for users developing such AppleScript applications, and users are strongly encouraged to post their AppleScript applications for others to view and use. Hosting is available on the TitleTrack web site for posting such applications. |
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Do you have some sample AppleScripts? Yes. To download a series of sample AppleScripts that illustrate all the available AppleEvents within TitleTrack Jukebox, click here. |
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What system versions does TitleTrack Jukebox currently run on? TitleTrack Jukebox is compatible with Macintosh OS X, versions 10.1 or later, including Jaguar and Panther. |
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Is there a version of TitleTrack Jukebox I can run under Mac OS 9 or earlier? If you are running Mac OS 8.6 through OS 9, you can run TitleTrack Jukebox version 2.3, although please note that this version is no longer being developed. For information on obtaining this version, please contact support@titletrack.com. |
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Do you plan on releasing a "Windows" version?
Yes. We are currently working on a Windows version of TitleTrack Jukebox, although we do not have a release date set yet. If you would like to be added to our special "Windows Release" mailing list to receive the latest news on the Windows development, click here.
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Why aren't the Sony DVD Changers supported in TitleTrack Jukebox? The Sony line of DVD changers (as distinct from the Sony line of music CD changers) are not supported in TitleTrack Jukebox because Sony designed these changers without the ability to receive Control-A1 commands (the communication protocol that TitleTrack uses to control the Sony line of CD changers). The Sony DVD changers do have the ability to receive commands (based on Sony's alternate Control-S protocol) , but this is only a one-way communication, so it is not possible to receive any response or status messages back from the changer, thus preventing the implementation of such advanced features as automatic inventory, and precise playlist control, among other things, available in TitleTrack Jukebox. You may want to see our product Movies! available - click here |
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Do you plan on supporting changers from manufacturers other than Sony? Not at this time. Most of the other, affordable changers from other manufacturers do not support true two-way communication, making it impossible to create an automatic inventory scheme where the program is able to download CD information from the CDDB. For this reason, it is not anticipated that TitleTrack Jukebox will support changers other than the ones from Sony, although this may change depending on consumer demand and/or changes in the design of other manufacturers' changers. |
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What should I do if I encounter bugs, crashes, or other problems? Check these Frequently Asked Questions and help files (accessible within the application by selecting "TitleTrack Jukebox Help" from under the "Help" menu) to make sure that the specific problem has not already been addressed. TitleTrack Jukebox will automatically create an "Error Log" file inside your "[User] > Documents > TitleTrack User Data" folder whenever it encounters a problem or other anomaly when running the program. Both the date and time, and a brief description of the nature of the problem will be noted. Although most entries in the error log are usually innocuous and can be safely ignored, if you can correlate a specific entry to a problem that you are encountering, you should send that entry, along with a detailed description of the problem, to support@titletrack.com. |
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How do I report problems or bugs in the program? Send e-mail describing any problems or bugs to support@titletrack.com. Try to be as specific as possible, detailing what happens and when. Be sure to specify the model of Sony changers you are using, as well as the system and application versions. If there is an entry in the "Error Log" file, located inside your "[User] > Documents > TitleTrack User Data" folder, then please include a copy of that file as well. |
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Where can I get answers to questions that are not covered here? A far more detailed description of TitleTrack Jukebox is provided in the help files located within the application by selecting "TitleTrack Jukebox Help" from under the Help Menu. |
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Do you have a telephone tech support line? We do not currently have a telephone tech support line. All tech support is handled via e-mail. You can send your tech support questions to support@titletrack.com. You will find that most tech support questions are answered quickly and efficiently. We are often complemented on our prompt and courteous tech support. If a problem cannot be resolved via e-mail tech support, then we are happy to arrange a telephone support session at your convenience, although in our experience we have found that this is rarely necessary. |
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Is there a discussion list where I can exchange information with other TitleTrack Jukebox users? Yes! For information on the TitleTrack discussion list, including how to sign up, click here. |
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Can I get on your mailing list to receive further product information? Yes! Just send your name and e-mail address to list@titletrack.com. For further information on our mailing and discussion lists, click here. |